Introduction

Review Your Customers as a new type of review platform that allows businesses to review their customers. We’re a paid subscribed service which is available for any business to sign up to. Before using this platform (Review Your Customers) we ask that you read all our terms and conditions and understand them before you write a review. You can use our site to make useful and honest reviews about your customers, customers that you have worked for and have 1st hand experience of. When you sign up you have ticked a box to agree to all the terms and conditions. Every review is your responsibility, it must be factual and correct, not slanderous or considered defamation of character, no swearing, no obscenities and nothing illegal. This platform is a vessel for your reviews, to help others in making a choice about new and existing customers.

Account Usage

  • You may only have one account per person.

  • No one else can access your account.

  • No third party may use your account.

  • No fake reviews.

  • You must not upload anything up to this platform such as viruses or anything that could damage the platform.

  • You must be over 18 to use this platform.

  • No misrepresentation of the facts.

  • When you sign in your business name will be used in all your reviews and once you have signed up for this this cannot be changed.

  • We do now use addresses only postcodes with house names/numbers.

  • We do not use Mr or Mrs or other descriptions like that, just the customers full name.

  • Any fake accounts will be cancelled without warning and no refund given. You may be subject to criminal charges and reported to the police for this violation, under local laws.

Usage Restrictions

  • You must keep your information up to date at all times.

  • DO NOT POST A REVIEW IF YOU THINK THE PERSON YOU ARE REVIEWING MAY BE VULNERABLE.

  • You must not use this platform for any types of marketing whatsoever.

  • You must not take screenshots of any part of the platform/website without express written permission from “Review Your Customers”.

  • You must not be offensive on this platform, if found to be you may be removed without notice and no refund given.

  • You must not copy, reverse engineer this platform, neither copy elements of this platform or any such part, this includes HTML elements.

  • Your account once signed up to and agreed upon will be subject to an auto renewal, whether it’s a monthly contract or yearly contract. It’s up to you to log in and cancel your account should you decide not to be a member anymore.

  • “Review Your Customers”, owns the website and the platform, along with all design rights and themes therein.

  • What you own, you own, and are responsible for, any user generated content you submit to, or transmit through on to our platform. You also promise that you have all the necessary permissions to create and/or use such user generated content. Please refer to the next section below (Support, Privacy and GDPR).

Support, Privacy and GDPR

  • Problems and support, if you experience any problems on our website/platform then please contact admin through the contact us and we will get back to you as soon as we can.

  • We explain below what data we collect when you use our platform and how this is handled. Please also refer to our Privacy Policy.

  • Personal data we collect about you in connection with your use of our platform will be processed by Review Your Customers, as detailed in our privacy policy.

  • Users of our platform, Under UK GDPR, EU GDPR and local laws must comply with each element depending on where abouts in the world you are.

  • Review Your Customers is a platform/Host only. We host the reviews, under UK GDPR, EU GDPR and local laws we are the DATA PROCESSOR.

  • Under UK GDPR, EU GDPR and local laws, you being the Member of Review Your Customers, the business leaving the Review on Review Your Customers, are the DATA CONTROLLER and solely responsible for the data that you share/detail on the site.

  • Under UK GDPR, EU GDPR and local laws as the DATA CONTROLLER are solely and wholly responsible for this DATA.

  • Under UK GDPR, EU GDPR and local laws, it is your responsibility to make sure the information is correct. Also using the POST REVIEW function, you are responsible for making sure the correct email address is used to inform the Customer that a review has been posted about them.

  • Under UK GDPR, EU GDPR and local laws, there must be a contract in place with the DATA Controller (that’s you the member of Review Your Customers) and us the Data Processor (Review Your Customers) also the Host (ONLY).

  • Under UK GDPR, EU GDPR and local laws, this information below is taken directly from the ICO (Information Commissioners Office) website regarding contract with Data Controller and Data Processor (Review Your Customers) you agree  to imply a contract with you the DATA Controller and Review Your Customers as the DATA Processor when you sign up to Review Your Customers.

  • How much autonomy does a processor have?

  • A processor may make its own day-to-day operational decisions, but Article 29 says it should only process personal data in line with a controller’s instructions, unless it is required to do otherwise by UK law EU law and local laws (in that case it must inform the controller of this legal requirement before the processing, unless that law prohibits it doing so on important grounds of public interest). This is also a required contract term under Article 28(3)(a).

    The Data Processor is namely the platform/website, Review Your Customers and is used by the DATA Controllers to apply data to the website.

  • In addition to the contract terms, a processor also has some direct responsibilities and liabilities under the UK GDPR. When drawing up and negotiating a contract for data processing, it is good practice for all parties to make sure they understand this.

  • The parties may also wish to explicitly cover this in the contract, that they may wish to include a clause specifying that nothing in the contract relieves the controller of its own direct responsibilities and liabilities under the UK GDPR.

  • The processor will not be contractually liable to the controller for any failure to meet the terms of their agreed contract.

  • It will also be subject to the relevant investigative and corrective powers of the ICO and may be subject to administrative fines or other penalties.

  • An individual cannot bring a claim directly against a processor in court. A processor can be held liable under Article 82 to pay compensation for any damage caused by processing, including non-material damage such as distress. A processor will only be liable for the damage if:

  • it has failed to comply with UK GDPR provisions specifically relating to processors; or

  • it has acted without the controller’s lawful instructions, or against those instructions.

  • It will not be liable if it can prove it is not responsible for the event giving rise to the damage.

  • If a processor is required to pay compensation, Compensation limited to £50 maximum, but is not wholly responsible for the damage, it may be able to claim back from the controller, the share of the compensation for which they are responsible. Both parties should seek professional legal advice on this.

  • Upon signing up for Review Your Customers, you agree that you are the DATA Controller and Review Your Customers are the DATA Processor on your behalf, and we are contracted to you under local laws, as your processor. This Includes UK DGPR, EU GDPR and any local laws that come into effect.

  • In the DATA Controller to DATA Processor Contract are included and you agree upon as the DATA Controller.

  • Article 28(3) states that the contract (or other legal act) must include the following details about the processing:

  • the subject matter (your customer) and duration of the processing, (until 10 years or the Controller Is no longer on the site)

  • the nature and purpose of the processing;

  • the type of personal data and categories of data subject; and

  • the controller’s obligations and rights.

  • The controller therefore needs to be very clear from the outset about the extent of the processing it is contracting out.

  • What are the minimum required terms?

  • Article 28(3) also sets out the following specific terms or clauses that must be included in the contract:

  • Processing only on the documented instructions of the controller.

  • Duty of confidence.

  • Appropriate security measures.

  • Using sub-processors.

  • Data subjects’ rights.

  • Assisting the controller.

  • End-of-contract provisions.

  • Audits and inspections.

  • These are the minimum required, but the controller and processor may agree to supplement them with their own terms. Each of these terms is explored further below.

  • Processing only on the controller’s documented instructions

  • Under Article 28(3)(a) the contract must say that the processor may only process personal data in line with the controller’s documented instructions (including when making an international transfer of personal data) unless it is required to do otherwise by UK law.

  • The contract may include details of the instructions specified in Article 28(3), or those instructions may be provided separately.

  • An instruction can be documented by using any written form, including email. The instruction must be capable of being saved, so that there is a record of the instruction.

  • This contract term should make it clear that it is the controller, rather than the processor, that has overall control of what happens to the personal data.

  • If a processor acts outside of the controller’s instructions in such a way that it decides the purpose and means of processing, including to comply with a statutory obligation, then it will be considered to be a controller in respect of that processing and will have the same liability as a controller.

  • Duty of confidence

  • Under Article 28(3)(b) the contract must say that the processor must obtain a commitment of confidentiality from anyone it allows to process the personal data, unless that person is already under such a duty by statute.

  • This contract term should cover the processor’s employees as well as any temporary workers and agency workers who have access to the personal data.

  • Appropriate security measures

  • Under Article 28(3)(c) the contract must oblige the processor to take all security measures necessary to meet the requirements of Article 32 on the security of processing.

  • Both controllers and processors are obliged under Article 32 to put in place appropriate technical and organisational measures to ensure the security of any personal data they process which may include, as appropriate:

  • encryption and pseudonymisation;

  • the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;

  • the ability to restore access to personal data in the event of an incident; and

  • processes for regularly testing and assessing the effectiveness of the measures.

  • Adherence to an approved code of conduct or certification scheme may be used as a way of demonstrating compliance with security obligations. Codes of conduct and certification may also help processors to demonstrate sufficient guarantees that their processing will comply with the UK GDPR.

  •  

Confidential Information

  • We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.

  • While using our website/platform, we will keep your information safe and will not be shared with anyone.

Suspension and Termination

  • Our rights, we may suspend or terminate your user access to your account without notice and immediately when you have been considered to have breached the rules.

  • Your rights, you can choose to remove and delete your user account at any time, and in doing so you will no longer be able to leave and further reviews on our website/platform and all of your reviews may be deleted on our platform. It is your responsibility to cancel your subscription on our website/platform.

Disclaimer and Liability

  • This section is very important as they outline responsibility and liability between us and you, you must read them closely and in full.

  • We are responsible to you only for foreseeable loss only and any kind of damage caused by us. In the fact we fail to comply with these terms, and any of our affiliate’s foreseeable liability to you in any of these circumstances is limited to a total amount of £50.00 (fifty British pounds sterling) only.

  • We cannot and will not guarantee that the website/platform will be available at all times, we might have to do maintenance on the site or have technical problems which we will try and fix as soon as is reasonable and possible. We offer this platform without warranty of any kind.

 

Future VAT Registration Clause:

 

If Review Your Customers becomes obligated to register for VAT in the future, your monthly or yearly billing may increase by up to 20%. A note to this effect will be posted on the Website when this is happening, all future payments will have the VAT added once we become registered.

Once posted about the VAT this will take effect immediately.

Disputes

  • Under UK GDPR, EU GDPR and local laws, the platform/website (Review Your Customers) cannot and will not get involved in any disputes with your customers, also includes anyone you have reviewed using this platform.

  • Dispute Resolution: You are to resolve any disputes with your customers, once they arise. You are legally obliged under UK GDPR, EU GDPR and local laws to deal with any complaint/dispute within 31 days of receiving them. Failure to do this may result in the customer being able to raiser a formal complaint with the ICO, Information Commissioners Office, regarding misuse of DATA under UK DGPR, EU GDPR and local laws.

  • It may be a case that the dispute is unfounded in which case you must reply and tell the customer this.

  • The ICO (Information Commissioners Office) can be contacted on

  • Wycliffe House

Waters Lane

Wilmslow

Cheshire

SK9 5AF

Phone Number:- 0303 123 1113

 

Important Notes

  • We reserve the right to make changes to these terms: We can make any changes to these terms at any time without notice to you. It is up to you to ensure that you regularly check, read, understand, and agree to the most recent version of these terms, any changes made to these terms will immediately apply to you without any further positive acceptance, confirmation, or action by you.

  • Changes to our platform: We may update and change the whole or part of our platform at any time without notice to you. We may also suspend, withdraw, or restrict the availability of all or part of our platform for business, technical or operational reasons.

  • Sometimes we will have events that are outside our control, and we will do our best to control what we can. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Review Your Customers Privacy policy

Generated privacy notice – general business

Review Your Customers customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

7 Bell Yard, LONDON, WC2A 2JR, GB

What information we collect, use, and why

We collect or use the following information to Host a website/platform (Data Processor) for the users/Businesses (The Controller) to input information about their customers:

  • Names and contact details

  • Information relating to compliments or complaints

  • The Controller, Business will input information on the individual or business, so full/part name, postcode, information about the way they have acted in a form of a review. rating them 5 star to 1 star inclusive.

Lawful bases

Our lawful bases for collecting or using personal information for Host a website/platform (Data Processor) for the users/Businesses (The Controller) to input information about their customers are:

  • Legitimate interest

    • , The Controller will use legitimate interest tto post information about their Customers, as a platform/host and processor we will use third party legitimate interest to process this information.

Where we get personal information from

  • Third parties:

  • The platform is set up as a review site for businesses (the Controller) to write reviews about their customers, as a Host/platform we act as a processor only.

How long we keep information

Information will be retained as a review for upto 10 years. However if the controller or the business isn’t a member of this platform/hosing site,  then the information help will be removed/deleted within 1 year.

Who we share information with

Data processors

Trevor Honor

This data processor does the following activities for us: I work for Review Your Customers and incharge of the site. Our IT company is an external company and looks after the platform/website.

Others we share personal information with

  • Publicly on our website, social media or other marketing and information media (where appropriate)

  • Anyone who signs up to use Review Your Customers will be able to see the DATA/Reviews on the website.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

7 August 2024

  • Review Your Customers Ltd
    7 Bell Yard, London
    WC2A 2JR